Shipping policy

 

We ship to the UK and EU countries. Once your order is processed, you’ll receive an email with your tracking details. Shipping times may vary depending on your location.

 

Shipping Rates

• UK Shipping: From £2.50

• EU Shipping: From £8

• Free UK Shipping: On orders over £40

• Free EU Shipping: On orders over £70

Order Processing Time

Most orders are processed within 5–7 working days. Once your order has been dispatched, you will receive an email confirmation and tracking number.

Need your order sooner? Contact us at jawahersamare@gmail.com - we’ll do our best to accommodate. 

Shipping Times for EU Orders:

• Once your order is confirmed, please allow up to 7 business days for the package to be processed and shipped.

• Delivery to the EU typically takes 7-15 business days, depending on the destination country and the carrier used. Please note that shipping times may vary due to customs processing or other delays that are outside of our control.

Shipping Delays

We strive to deliver your order within the estimated delivery time, but please note that there may be occasional delays due to high demand, weather conditions, or external factors. Please allow extra time for delivery during peak seasons.

Customs and Import Duties

For international orders, you may be responsible for any customs duties, taxes, or import fees that may be incurred upon arrival in your country. These charges are not included in the price or shipping cost.

Tracking Your Order

Once your order is shipped, you will receive an email with tracking details. You can track your order through the provided link to stay updated on its status.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us within 8 days of receiving your package so we can resolve the issue promptly. Please retain all packaging for inspection if necessary.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy. Items must be shipped for return within 6 days of your return being reviewed and accepted, and they should be unused and in their original packaging.